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GENERAL TERMS AND CONDITIONS

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Any order(s) you place through this website shall be subject to acceptance in accordance with the following terms. Please read them carefully.

Orders and Availability

In order to create a contract between you and me, please follow the simple on screen instructions taking you through the process of placing an order on the website. To place an order for the product(s) go to the Checkout, confirm and pay for the order. By doing this you offer to buy the product(s) at the price(s) indicated. I shall send an order acknowledgement by email, to you, listing the product(s) you have ordered. Please note that this email is simply an acknowledgement of your order and not formal acceptance or confirmation of your order by me.

Formal acceptance of your order, and the completion of the contract between you and me, will take place on dispatch of the product(s) unless I have notified you that I have not accepted your order or you have cancelled it. Once I have accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by me will occur in circumstances including, but not limited to, the identification of a pricing, or product description, error; the ordered product(s) is/are out of stock or unavailable for any reason; or if I am unable to obtain authorisation for your payment.

The product price, as displayed, is inclusive of costs for UK postage and delivery at Royal Mail Signed For ® rates. Payments are made via PayPal. You do not need to have a Paypal account; your payment may be made using a range of major credit and debit cards.

Tania Harvey is not registered for VAT.

I reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. I may refuse to process a transaction for any reason or refuse service to anyone at any time at my sole discretion. I shall not be liable to you or any third party by reason of my withdrawing any product from this website, whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or reversing or suspending any transaction after processing has begun.

Each piece of Tania Harvey jewellery is hand-made to a repeatable design but some natural variation in finish and colour may occur from time to time, adding to its charm as an artisan product. Indicative dimension information is provided in product descriptions to assist the buyer and may be subject to occasional change, typical in a hand-crafted product.

Delivery

UK Deliveries are made using the Royal Mail Signed For ® service which provides proof of delivery including a signature from the receiver.

Please allow a minimum of 3 to 5 working days for the goods to arrive.

Tania Harvey shall not accept liability for any delivery instructions issued by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage, with a neighbour, etc.) I cannot accept any responsibility if you fail to receive your parcel.

The majority of Tania Harvey sales occur within the United Kingdom, however it may be possible to accept an order for overseas delivery. If you require a product and wish to deliver it outside the United Kingdom, do not place an order using this website but contact Tania Harvey on 01225 864665 to discuss the feasibility of fulfilment as a non-standard or custom order.

Accepted orders for delivery outside the European Union may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information before contacting Tania Harvey to discuss an order.

All Items are packaged with care to limit the risk of external damage and prevent unnecessary internal contact between jewellery components.

Variations and Custom Designs

If you require a common variation to a standard design such as screw fittings to earrings or a longer neck wire, please call me on 01225 864665 to discuss availability, before placing any order through the website.

For made-to-measure or customized products please call me on 01225 864665. In certain cases I may request that a part payment be made at the point of placing the order, with the balance to be paid on completion of the order and just prior to despatch. I shall send you an order form to complete and return to me and I shall give you an approximate delivery date for your item at the time of placing your order. Custom items may, from time to time, require a specialised delivery service and carriage costs are dependent on geographical areas. I shall let you know these costs before you place your order and will arrange a delivery date with you prior to dispatch.

A Word About Silver

Silver purity standards are regulated and measured on a scale of millesimal fineness, that is to say 'parts per thousand'.

Sterling silver contains 92.5% silver commonly referred to as “925” silver. The only real way to identify Sterling silver is through authentic hallmarks, however these are not required for items below 7.78 grams in weight. It is, however, my policy to hallmark all items except where a delicate item below the legal weight threshold would be damaged by the act of marking.

On occasion I design items which are formed entirely, or in part, with Fine silver. Fine silver contains 99.9% silver and is often referred to as “999” or “three nines fine” silver.

My product descriptions make clear the standard of silver used.

Care Tips

Tania Harvey wants its customers to enjoy their purchases for many years to come and recommends the following principles of care:

  • Try to protect all jewellery from scratches, impacts, exposure to chemicals, extremes in temperature and sunlight; store your jewellery items separately so they do not abrade each other.
  • After wearing, gently wipe each item clean of make-up and natural body oils with a 100% cotton cloth or a specialized jewellery cloth - available from most high street jewellers - taking care not to abrade any applied finishes or oxidization.
  • Remove jewellery when doing household tasks such as gardening, cleaning, DIY repairs or other strenuous activities and avoid wearing jewellery when in a swimming pool, hot tub or bathing. Chlorine in water may damage gemstones and metals, including gold.

Cancellations and Returns Policy

You have the right to cancel your order at any time before you receive the products you ordered, by contacting me on 01225 864665.

If the product(s) has/have already been assigned or dispatched when you contact me, you may return them within 14 calendar days of receipt of delivery to receive a full refund to include initial postage and packing charges.

You will be responsible for the cost of returning your item(s) to me. I cannot be responsible for parcels that fail to reach me, so please make sure you obtain an appropriate proof of posting. I recommend that customers returning orders from outside of the UK send their returns via a registered trackable service.

You must return the item unused, with its original box and all tags intact. Complete the returns form supplied with your delivery. All items will be inspected on return.

Exchanges are subject to availability.

Tania Harvey takes great pride in the quality of its work; however if you feel the product you receive is incorrect or faulty, please contact me on 01225 864665. Items found to be mis-described or faulty can be returned up to 30 days after purchase and qualify for a refund of the costs of return, based on Royal Mail Standard Rates.

I aim to process all returns within 48 hours of reaching me and shall email to confirm when this has been done. Sometimes the individual processes of your bank or card provider may mean that the refund may take a further time to show up on your statement.

Please note that I can only accept returns that were bought directly from this website. I cannot accept returns of Tania Harvey products bought from third-party websites, outlets or shops.

I am not able to cancel orders or accept returns on any made-to-order or customized items unless they are found to be faulty or I have not followed your specification. The bespoke nature of these items mean I would be unlikely to resell them owing to the unique design and appeal.

Your Use of this Website

You may access this website solely for your own personal use. You must not use any content of this website for any commercial, unlawful or unethical purpose. You must not cause any nuisance, annoyance or inconvenience to me, my customers or other users of this website.

The information contained in this website and provided by Tania Harvey is for general information purposes only. Whilst I endeavour to keep the information up-to-date and correct, I make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, activities, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event shall Tania Harvey or its business owner(s) be liable for any loss or damage including: without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data, or profits, arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Tania Harvey. I have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Tania Harvey takes no responsibility for and will not be liable for the website being temporarily unavailable due to scheduled or emergency maintenance, nor technical or other issues beyond my control. I reserve the right to suspend access to this website at any time for operational, regulatory, legal or other reasons.

Javascript

JavaScript is a programming language run by your web browser. This website makes use of JavaScript in a number of areas to help provide a more polished and usable experience for everyone who uses the site. If you are unable to activate JavaScript on your browser for any reason, you will still be able to navigate through much of the core content of this site. However, certain advanced features may not be available to you.

Intellectual Property

Copyright in original content (text and graphics) contained in the website is held by Tania Harvey, trading as Tania Harvey. The site design and use of certain photographs on the website is under license to Tania Harvey and copyright remains with the respective owner(s).

Cookies

Cookies are text files that websites place on visitors' computers to store a range of information, usually specific to that visitor.

Cookies are used for many different functions including auto-filling forms, counting visitors, storing shopping basket items, personalising content, targeting advertising, recording user preferences and for authentication and security.

By continuing to use this website you agree that I may assume your permission to deploy cookies, as described in this policy.

This website may deploy, as required and from time to time, any combination of session and persistent cookies to ensure a smooth and efficient operation of the website's features. Session cookies are deleted after each episode of browser use; persistent cookies remember you for a set period of time unless you delete your cookies within this period.

Currently, this website uses transaction and checkout flow session cookies to maintain your transaction(s) and work out where you are in the checkout process. These expire and are removed every time you close your browser.

A persistent cookie is used to store your cart details when you've added items to your cart, but are yet to purchase them. This cookie expires after 90 days.

Any changes to my cookie policy will be posted to this policy statement.

Privacy

Tania Harvey will only ever use personal information submitted in the “Contact Me” form in this website for these purposes:

  1. to use the contact email address or supplied telephone number to reply to the submitter in order to answer an enquiry;
  2. to review the opinions of site visitors;
  3. to prepare statistical data, to evaluate the performance of my website, in a form from which individuals cannot be identified.

Personal data submitted via the contact form will be held only for as long as is necessary to fully respond to an enquiry, unless the enquiry leads to contractual relations.

At the checkout area of this site the payment process collects personal information about you. This information can identify you and includes details such as your name, mail address and email address. It is used to fulfil product orders or to respond to enquiries and may be retained for up to six years.

Such data will never be passed to a third party, except where required by Law.

Policy

If I change my privacy policy, I shall post these changes to this website so visitors remain aware of what information I collect.

Legal

Tania Harvey is the commercial web-presence and trading name of Tania Harvey whose principal place of business and address for returns is: 20, Churches, Bradford-on-Avon, Wiltshire, United Kingdom, BA15 1RD.

These general terms and conditions constitute the entire agreement between you and me.

Any failure by me to exercise or enforce any right or provision of the terms shall not constitute a waiver of such right or provision.

These terms and the relationship between you and me shall be governed by the laws of England and the English courts shall have exclusive jurisdiction over any dispute.

I shall not be held responsible for any delay or failure to perform or comply with my obligations under these terms if the delay or failure arises from any cause, which is beyond my reasonable control.

I reserve the right to vary the terms from time to time, such variations becoming effective immediately upon posting to this website and, by continuing to use it, you will be deemed to have accepted any and all such variations.

To contact me, please click here.